FAQ

We've gathered the questions our customers ask most often. If yours isn't here, drop us a line at contact@shedovia.shop or through our contact form and we'll answer within 24 hours on business days.

Q  How does ordering work?

Pick a product from our collection, choose the size or variant you want, add it to your basket and complete the checkout. Once your payment goes through, an order confirmation email arrives within a few minutes.

Q  Is it possible to amend or cancel an order?

Yes, as long as it hasn't left us yet. Email contact@shedovia.shop with your order number as quickly as you can.

Q  Do I get an invoice?

A receipt listing your order details is emailed to you automatically once your order has been dispatched. As Shedovia is not VAT registered at present, no VAT is added to or shown on it.

Q  Which countries do you deliver to?

Only the United Kingdom. We do not currently ship anywhere outside the UK.

Q  When will my order arrive?

Orders placed before 2:00 PM (Monday to Friday) are prepared within 1–2 business days, then delivered 2–5 business days after dispatch. Overall, allow 3–7 business days. Delivery is available within the United Kingdom only.

Q  Is delivery genuinely free?

It is. Every UK order is delivered free, with no minimum order value and nothing extra added at checkout.

Q  How can I follow my parcel?

When your order ships, we email you a tracking number and a link to the courier's tracking page. Tracking normally goes live within 24 hours of dispatch.

Q  What happens if my parcel goes missing?

Once the courier confirms a parcel is lost, we'll send you a replacement free of charge or give you a full refund. Our Shipping Policy explains the process in full.

Q  Which payment options can I use?

All payments go through Stripe, which accepts Visa, Mastercard, American Express, Apple Pay and Google Pay.

Q  How safe is your checkout?

Very. The whole of shedovia.shop is secured with a 256-bit SSL certificate, and payments are handled by Stripe, a PCI Level 1 certified provider.

Q  At what point is my card charged?

Just once, when you place your order. We never pre-authorise your card or split the payment.

Q  How long do I have to send something back?

You have 30 days from delivery to return any item that is unused, unassembled and still in its original condition and packaging. Exchanges are possible within the same 30 days, depending on stock.

Q  What's the process for a return?

Contact us at contact@shedovia.shop or on +44 7473 979465, quoting your order number and why you're returning the item, so we can authorise it. Then post it back to us using the free tracked returns label already included in your package. For garden sheds and outdoor storage units, keep all panels, fittings and hardware together.

Q  Can I swap an item for another?

Yes. Unused, unassembled items in their original packaging can be exchanged within 30 days of delivery, provided the replacement is in stock. If it isn't, we'll refund you in line with our Refund Policy.

Q  Will a return cost me anything?

No. Returns are free for every reason, whether the item is faulty, damaged, wrong or late, or you've simply changed your mind. We pay the return postage every time.

Q  When will I receive my refund?

After your return reaches us and passes inspection, the refund goes back to your original payment method within 10 business days.

Q  Who makes the products you sell?

Shedovia is an independent UK retailer. Our garden sheds and outdoor storage are carefully sourced from trusted manufacturers in the UK and Europe. We don't manufacture anything ourselves and we don't own any factories.

Q  Are products covered by a warranty?

When a manufacturer offers a warranty, you'll find its length on the product page under Specifications. Every customer also keeps their full UK statutory rights under the Consumer Rights Act 2015.

Contact	Details
Email	contact@shedovia.shop
Phone	+44 7473 979465
Opening hours	Monday–Friday · 9:00 AM – 6:00 PM (GMT)
Address	Shedovia, Unit 7 Bournemouth Central Business Park, Southcote Road, Bournemouth, BH1 3SJ, United Kingdom