Shipping policy

Last updated: 30 September 2026

Each Shedovia order is prepared and shipped from within the United Kingdom, with free standard delivery and tracking included. Here you'll find our preparation and transit times, the couriers we work with, and what we do if a parcel is delayed, missing or can't be delivered.

DELIVERY COST Free, with no minimum spend	ORDER CUT-OFF 2:00 PM (GMT), Monday–Friday
HANDLING 1–2 business days	TRANSIT 2–5 business days
TOTAL DELIVERY TIME 3–7 business days	BUSINESS DAYS Monday–Friday, excluding UK public holidays

 

Step	What happens
1. You order	You pay through our secure checkout and receive a confirmation email with your order summary within minutes.
2. We prepare it	Our UK fulfilment team picks, quality-checks and packs your garden shed or outdoor storage order within 1–2 business days (Monday–Friday).
3. The courier collects	One of our trusted UK couriers picks up your parcel, which joins their network the same day.
4. You get tracking	We email you a tracking number and a direct link to the courier's live tracking page.
5. Delivery day	The courier tells you your delivery window on the day. Most parcels arrive within 2–5 business days.
6. It arrives	Your order is delivered to your shipping address. Keep the dispatch email until you have checked the goods.

 

All handling and transit times are counted in business days (Monday to Friday, excluding UK public holidays). Our daily order cut-off is 2:00 PM Greenwich Mean Time (London).

If you order…	Handling time
Before 2:00 PM GMT (Mon–Fri)	Handling starts the same day: 1–2 business days
After 2:00 PM GMT (Mon–Fri)	Handling starts the next business day: 1–2 business days
At the weekend or on a UK public holiday	Handling starts the next business day: 1–2 business days

 

Orders leave our Bournemouth fulfilment site on UK business days only: Monday to Friday. There is no dispatch on Saturdays, Sundays or UK public holidays.

Shedovia delivers within the United Kingdom only. Transit times are counted from the day of dispatch; deliveries take place Monday to Friday, and the same estimate applies to every UK address.

Area	Transit time	Total delivery time
United Kingdom	2–5 business days	3–7 business days

 

We deliver to	We don't currently deliver to
England Wales Scotland, including the Highlands Northern Ireland	The Channel Islands (Jersey, Guernsey, Alderney, Sark) The Isle of Man The Republic of Ireland Any destination outside the United Kingdom

 

Free tracked shipping and the same 3–7 business day estimate apply to every UK address, with no minimum spend.

Standard delivery to any UK address is free, and nothing is added at checkout.

Charge	Amount	Details
Standard UK delivery	Free	Every UK address, no minimum spend
Handling fee	None	No hidden charges at checkout
Surcharges	None	No rural, weight or fuel surcharges, even for bulky garden sheds

 

We match each parcel to the courier best suited to its size, destination and service needs.

Courier	Used for	Service
Royal Mail Tracked 48	Small parcels (accessories, hardware)	Fully tracked, delivers Mon–Fri
Evri (Hermes)	Medium parcels	Fully tracked, delivers Mon–Fri
DPD	Larger parcels	1-hour delivery window notification
Parcelforce	Bulky items (garden sheds, storage units)	Signature required on delivery

 

Every parcel we send is tracked all the way from our warehouse to your door.

✓     Tracking email within 24 hours of dispatch, with your tracking number and courier link.

✓     Live tracking usually active within 24 hours of the courier's first scan.

✓     Real-time updates: in-transit scans, an out-for-delivery alert and delivery confirmation.

✓     Delivery window of 1–4 hours, normally shared on the day of delivery.

For any tracking or delivery question, write to contact@shedovia.shop.

Nobody home

The courier will normally try again, keep the parcel at a local depot or leave it at a nearby pickup point. If it isn't collected within the courier's holding period, it comes back to Shedovia; get in touch and we'll re-send it or refund you.

Remote parts of the UK

The Scottish Highlands, the Scottish islands (Orkney, Shetland, Outer Hebrides) and Northern Ireland are delivered on exactly the same timescale as the rest of the UK: 1–2 business days of handling plus 2–5 business days in transit, 3–7 business days in total, free and with no surcharge.

Damaged parcel

Check your parcel when it arrives. If the box or product is damaged, contact us within 48 hours with your order number and clear photos. Our Returns & Refund Policy gives the full details.

Wrong address

Please check your delivery address carefully at checkout, as a parcel can't be redirected once it has left us. If it comes back to us as undeliverable, we'll contact you to send it again; a fee may apply to cover the return and re-delivery costs.

Several parcels

Bigger orders, such as a garden shed with separate hardware or accessories, may arrive in more than one parcel, possibly with different couriers or on different days. Each parcel gets its own tracking email.

Something missing

If an item, panel or hardware pack is missing, contact us within 48 hours of delivery with your order number and a description of what's missing. Because larger orders can be split, first check all your dispatch emails for other tracking numbers. Once we've confirmed the problem, we'll trace and send the missing parcel at no extra cost, or partly refund the missing item, whichever is quicker.

Busy periods

Around Black Friday, Christmas, Easter and Bank Holidays, courier networks handle very high volumes. We plan ahead to keep every order within our standard 3–7 business day estimate, and we'll email you if a specific delay affects your order.

▪    Enter a complete and accurate UK delivery address at checkout.

▪    Give us a working email address and phone number so the courier can reach you.

▪    Follow your parcel and the courier's instructions if redelivery or collection is needed.

▪    Check parcels on arrival and report any damage within 48 hours of delivery.

Q  What will delivery cost me?

Nothing. Standard delivery is free on every UK order, with no minimum spend, handling fee or surcharge. The price at checkout is the price you pay.

Q  How long before my order is prepared?

Orders are picked, checked and packed within 1–2 business days. For orders placed after 2:00 PM (GMT), at weekends or on UK public holidays, this handling time starts on the next business day.

Q  How long is the delivery itself?

After dispatch, our UK couriers usually deliver within 2–5 business days. Counting handling, expect your order within 3–7 business days of placing it.

Q  Can you send my order abroad?

No. Shedovia delivers within the United Kingdom only and cannot currently ship elsewhere, including to the Channel Islands and the Republic of Ireland.

Q  Will my order be tracked?

Yes. As soon as it leaves our warehouse, you'll get a dispatch email with a tracking number and a link to the courier's tracking page. Tracking is usually active within 24 hours of dispatch.

Q  My order is late. What now?

Delays can sometimes happen because of courier capacity, bad weather or UK public holidays. If your order hasn't arrived within 7 business days of dispatch, email contact@shedovia.shop and we'll open an investigation with the courier for you.

Q  When is a parcel treated as lost?

When it hasn't been delivered 10 business days after dispatch. Contact us within 30 days of the dispatch date and we'll either send a replacement free of charge or refund you in full to your original payment method.

Q  I entered the wrong address. Can you fix it?

Please check your address carefully before paying, because an order can't be redirected after dispatch. If a parcel comes back to us as undeliverable because the address was wrong or incomplete, we'll contact you to send it again. A fee may apply to cover the courier's return and re-delivery costs.

Q  I missed the courier. What happens?

The courier will usually attempt redelivery, keep the parcel at a local depot or leave it at a nearby pickup point. Parcels not collected within the courier's holding period are returned to Shedovia; contact us to arrange re-dispatch or a refund.

Q  Why did my order come in several boxes?

Larger orders are sometimes split into more than one parcel, possibly sent with different couriers or on different days. You'll receive a tracking email for each one.

Q  Part of my order is missing. What should I do?

Contact us within 48 hours of delivery with your order number and what's missing, after checking all your dispatch emails, since larger orders can ship in several parcels. We'll find the missing parcel and send it at no extra cost, or give you a partial refund.

Q  My item arrived damaged. How do I report it?

Within 48 hours of delivery, send us your order number and clear photos of the damage and packaging. We'll arrange a free replacement or a full refund under our Returns & Refund Policy.

Q  Do busy seasons slow delivery down?

During peak periods (Black Friday, Christmas, Easter, Bank Holidays) courier networks are extremely busy. We plan ahead to keep every order within our standard 3–7 business day estimate and will email you about any specific delay affecting your order.

Damaged, incorrect or faulty items are dealt with under our Returns & Refund Policy. Nothing in this policy affects your statutory rights as a UK consumer.

 

Our UK customer service team replies within 24 hours on business days.

Contact	Details
Email	contact@shedovia.shop
Phone	+44 7473 979465
Opening hours	Monday–Friday · 9:00 AM – 6:00 PM (GMT)
Orders dispatched from	Shedovia Unit 7 Bournemouth Central Business Park Southcote Road Bournemouth, BH1 3SJ United Kingdom