Refund policy

Last updated: 30 September 2026

Your new shed or storage should be exactly what your garden needs. If it isn't, you have 30 days from delivery to send it back, under the conditions explained below. This policy is in addition to your statutory rights as a UK consumer, which remain unaffected.

TIME TO RETURN 30 days after delivery	COST OF RETURNING Free, for any reason, change of mind included
EXCHANGES Unused items, within 30 days, subject to stock, at no extra cost	HOW TO RETURN By post, with the free tracked label included in every package
REFUND SPEED 10 business days	REFUNDED TO Your original payment method
RESTOCKING FEES None: no cost to you	ITEM CONDITION New, unused items only

 

Important Always ask us for a return authorisation before sending anything back. Returns that arrive without warning may be delayed or refused.

 

Step	What to do
1. Tell us	Within 30 days of delivery, email contact@shedovia.shop or phone +44 7473 979465 with your order number and the reason for the return.
2. Find your label	A free tracked returns label is already inside every Shedovia package. As soon as we authorise your return (usually within 24 business hours), stick it on and send the item to our UK returns address. Misplaced the label? Just ask and we'll email you another one.
3. Post it back	Pack the item securely in its original packaging (with sheds and outdoor storage units, keep every panel, fitting and piece of hardware together) and send it with the tracked service within 30 days.
4. We check it	When the item reaches us, we inspect it to make sure it meets the return conditions.
5. You're refunded	Once approved, the refund goes back to your original payment method within 10 business days.

 

Yes, if it meets every condition below

Condition	Requirement
Timing	You ask for the return within 30 days of delivery
State of the item	Unused, unassembled and exactly as it was delivered
Packaging	Original packaging, with all protective materials, fittings, hardware and instructions
Proof of purchase	Your order number or dispatch email
Sending it back	Posted within 30 days of your return authorisation

 

No, in these cases

▪    the item has been assembled, installed, modified, visibly used or weathered outdoors;

▪    parts or the original packaging are missing;

▪    it is a gift card;

▪    it was made to order or bespoke, unless faulty or damaged (this is stated on the product page);

▪    more than 30 days have passed since delivery and we have not agreed otherwise;

▪    Shedovia has not issued a return authorisation.

Faulty, damaged or incorrect items are always sorted out free of charge. You never pay to send back something that isn't right.

Damaged during delivery

Check your parcel when it arrives. If the product or its packaging is damaged, email or phone us within 48 hours of delivery with your order number and clear photos. You choose: a free replacement or a full refund.

Faulty on arrival

If the item doesn't work straight out of the box, contact us within 48 hours of delivery. Return postage on defective items is never charged to you: use the free tracked label included in your package, or ask us for a replacement label if it's missing.

Wrong product delivered

If we sent you the wrong item, return it with the free tracked label included in your package. We'll then send the correct item at no extra cost, or refund you in full.

Checking returned items

Each returned item is inspected when it arrives. We normally confirm the outcome, and the refund, by email within 2 business days of receiving it.

Refunds always go back to the payment method you used at checkout.

You paid with	Refund issued within	Money returned to
Credit / debit card	10 business days	The card used at checkout
Apple Pay / Google Pay	10 business days	The card linked to your wallet

 

Once Shedovia has processed your refund, your bank or card issuer may take a few extra business days to show it on your statement.

Q  What is the deadline for a return?

You can ask for a return within 30 calendar days of the day you, or someone you nominate, receive the goods. Once approved, the item must be posted back to Shedovia within a further 30 days.

Q  In what state must the item be?

Unused, unassembled and in the condition you received it, in its original packaging with all protective materials, fittings, hardware and instructions. Items showing use, assembly, weathering, damage after delivery, missing parts or missing packaging may be refused or only partly refunded.

Q  I received the wrong item. What now?

Let us know within 48 hours of delivery and send it back using the free tracked label included in your package. We'll ship the right item at no extra cost or refund you in full, as you prefer.

Q  My item is damaged or faulty. What should I do?

Email contact@shedovia.shop within 48 hours of delivery with your order number and clear photos of the item and packaging. We'll arrange a free replacement or a full refund, and you won't pay any return postage on defective items.

Q  What if my parcel never arrives?

If a tracked order hasn't been delivered within 10 business days of dispatch and the courier confirms it is lost, we'll send a replacement at no extra cost or, if you prefer, refund you in full to your original payment method.

Q  What if my order is running very late?

If it hasn't arrived within the estimated 3–7 business days, contact us and we'll open an investigation with the courier. If delivery can't be completed within a reasonable extra period, you can cancel and receive a full refund.

Q  Who pays for the return postage?

We do, always, whatever the reason: a fault, transit damage, a wrong item, a late delivery or simply a change of mind. A free tracked returns label is included in every package, whether you bought a garden shed, an outdoor storage unit or an accessory.

Q  How is my refund paid?

Always to the payment method used at checkout. We don't refund in cash or to a different card.

Q  How quickly will I see the money?

After receiving and inspecting your return, we email you to confirm approval. Approved refunds are issued within 10 business days; your bank or card issuer may need a few more days to show them on your statement.

Q  How do I start a return?

Email contact@shedovia.shop or call +44 7473 979465 with your order number and a short explanation of why you're returning the item. The free tracked returns label is already in your package, so as soon as the return is authorised you can post the item back. Please wait for the authorisation first: returns sent without it may be delayed or refused.

Q  Can I have an exchange instead?

Of course. For a different size, colour or model, contact us within 30 days of delivery with your order number and the item you'd prefer. If it's available and costs the same or less, send the original back by post with the free tracked label included in your package and we'll dispatch the new one at no extra cost. If it costs more, you only pay the difference. Exchanged items must meet the same conditions as returns: unused, unassembled and in their original packaging.

Our UK customer service team is on hand and replies within 24 hours on business days.

Contact	Details
Email	contact@shedovia.shop
Phone	+44 7473 979465
Opening hours	Monday–Friday · 9:00 AM – 6:00 PM (GMT)
Returns address	Shedovia Unit 7 Bournemouth Central Business Park Southcote Road Bournemouth, BH1 3SJ United Kingdom

 

Please make sure you have a return authorisation before posting any item back to us.