Payment Policy
Last updated: 4 September 2026
Every payment on Shedovia is taken online through Stripe, and through Stripe only. This page covers the ways you can pay, how your card data stays protected, and what happens with confirmations, refunds and declined payments.
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PROCESSED BY Stripe (PCI Level 1) |
CONNECTION 256-bit SSL, end-to-end |
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CURRENCY GBP (£), final prices |
AUTHENTICATION 3-D Secure by your bank |
Ways to pay
A single secure checkout accepts all the main cards and digital wallets:
✓ Visa
✓ Mastercard
✓ American Express
✓ Apple Pay
✓ Google Pay
Prices appear in Pounds Sterling (GBP). Because Shedovia is not VAT registered at present, the price displayed is exactly what you pay, and no hidden fees are added at checkout.
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Your card details stay with Stripe Stripe processes your payment securely. Shedovia never stores your card information: your card number, CVV and PIN travel directly to Stripe over an encrypted connection and never pass through our servers. |
Six layers of protection
We use the same PCI Level 1 payment infrastructure relied on by major UK and international retailers, so every transaction benefits from bank-grade security.
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Layer |
What it does for you |
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SSL encryption |
An industry-standard 256-bit SSL certificate protects every page of shedovia.shop, checkout included, so all data is encrypted in transit. |
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PCI-compliant processing |
Card payments are handled by Stripe Payments UK, Ltd., certified as a PCI Service Provider Level 1, the highest level of certification in the payments industry. |
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End-to-end encryption |
Your card details are tokenised and sent straight to Stripe. Shedovia never sees, handles or keeps your full card number, CVV or PIN. |
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Fraud screening |
Stripe Radar checks every transaction, using machine learning trained on billions of payments worldwide to stop fraudulent activity. |
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Bank verification |
Where your bank requires it, card payments are confirmed with 3-D Secure (Verified by Visa, Mastercard Identity Check, American Express SafeKey). |
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One clear charge |
You are charged once, when you order, for the total shown at checkout. No hidden fees, surcharges or recurring payments. |
Payment terms in one place
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Question |
Answer |
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Which methods are accepted? |
Visa · Mastercard · American Express · Apple Pay · Google Pay, all processed by Stripe |
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Which currency? |
Pounds Sterling (GBP £). The price shown is the final price you pay |
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When am I charged? |
Once, at the time of order. No pre-authorisations and no split charges |
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When is my order confirmed? |
A confirmation email is sent within minutes of a successful payment |
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How is my payment secured? |
Stripe, PCI Service Provider Level 1, over a 256-bit SSL-encrypted connection |
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How are refunds paid? |
Back to the original card via Stripe, within 10 business days of approval |
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What if my payment fails? |
The order is not placed, no goods are held, and you can try again with another card |
After you pay
▪ Your order is confirmed the moment your payment is accepted.
▪ A confirmation email reaches your inbox within a few minutes.
▪ You are charged a single time: never twice, never on a recurring basis.
▪ Prices shown on the website are final, in GBP, with no hidden fees.
Extra security checks
To protect you and Shedovia from fraud, your bank may ask you to confirm some card payments through 3-D Secure. Occasionally, before shipping a high-value order such as a garden shed or a large outdoor storage unit, we may get in touch to verify a few additional details.
When a payment doesn't go through
If your bank declines the payment, your order isn't placed and nothing is reserved for you. Check your card details, billing address and available balance, then try again. If the issue continues, speak to your card issuer or email us at contact@shedovia.shop.
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Why payments are usually declined Mistyped card details, insufficient funds, an expired card, a billing address that doesn't match, or a fraud check by your bank asking you to approve the payment in your banking app. |
Refunds
Every refund is sent through Stripe to the payment method you used at checkout, within 10 business days of approval. Your bank or card issuer may need a few extra days before the money shows on your statement.
Full refund conditions are explained in our Returns & Refund Policy.
Prices and currency
Every price is quoted in Pounds Sterling (GBP £), and the amount shown at checkout is what you pay for that order. Prices can change over time; any promotion or discount is shown clearly at checkout and may be subject to extra terms displayed with the offer.
Need help with a payment?
Declined card, missing confirmation or refund question? Our UK customer service team is ready to help.
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Contact |
Details |
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Opening hours |
Monday–Friday · 9:00 AM – 6:00 PM (GMT) |